Our Terms of Service

1. Overview

Purple Box AI ("Company," "we," "our," or "us") provides a suite of AI-powered tools and services tailored to enhance e-commerce businesses. These include, but are not limited to:

  • Multichannel Chatbots: AI chatbots for automated customer support across platforms like WhatsApp, Facebook Messenger, and web chat.
  • CRM Integration: Seamless synchronization with existing customer relationship management (CRM) systems.
  • Marketing Automation: Tools to create personalized email campaigns, manage WhatsApp outreach, and develop data-driven marketing strategies.
  • Analytics & Insights: Real-time dashboards for monitoring customer engagement and optimizing business decisions.
  • Custom Integrations: APIs and custom setups to tailor solutions to your business needs.

These Terms govern your use of the Purple Box AI website (https://purple-box.app) and all related services, including mobile applications, APIs, and any other digital platforms we operate.

By accessing or using these services, you acknowledge that you have read, understood, and agree to comply with these Terms.

2. Eligibility

By accessing or using Purple Box AI’s services, you represent and warrant that:

  • Age Requirement: You are at least 18 years old or have obtained the express consent of a parent or legal guardian if you are under the age of 18.
  • Legal Authority: You have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations while using our services.
  • For Businesses or Organizations: If you are using our services on behalf of a business or organization, you confirm that you are an authorized representative of that entity and have the authority to bind it to these Terms.
  • Geographic Restrictions: Our services are available in regions where we operate. You agree not to access or use our services in jurisdictions where doing so would violate applicable laws or regulations.

Important Note: If we determine that you do not meet the eligibility criteria outlined above, we reserve the right to suspend or terminate your account.

3. Services

Purple Box AI provides innovative tools and solutions for e-commerce businesses, including but not limited to:

  • AI-Powered Tools: Automates customer interactions through intelligent chatbots that can be deployed across multiple channels, including WhatsApp, Facebook Messenger, and Website Live Chat. Features include automated lead qualification, 24/7 customer support, and real-time query resolution.
  • CRM Integration: Seamless integration with popular CRM platforms like Salesforce, HubSpot, and Zoho to synchronize customer data and streamline communication between sales and support teams.
  • Marketing Automation: Personalized email marketing campaigns tailored to user behavior, WhatsApp messaging for instant communication and promotions, and automated workflows to engage and retain customers with minimal manual effort.
  • Analytics & Insights: Real-time data to track key metrics such as customer engagement rates, conversion rates from chatbot interactions, and behavioral trends and patterns. Dashboards with actionable insights to help you optimize marketing strategies and business decisions.

Rights Reserved by Purple Box AI: We reserve the right to modify, suspend, or discontinue any part of the services at any time without prior notice. However, for non-urgent changes or those affecting paid features, we will strive to provide at least 30 days' notice. Critical changes, such as those required by law or technical constraints, may occur without advance notice.

Limitations on Modifications: If a modification materially affects a paid subscription, we will provide options such as a refund for unused portions or alternate solutions, at our discretion.

4. User Responsibilities

By using Purple Box AI, you agree to:

  • Provide Accurate Information: Ensure that all information provided during registration, such as your name, email address, and payment details, is accurate, complete, and up to date.
  • Maintain Account Security: Keep your account credentials (e.g., username, password) confidential. You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access or a security breach.
  • Lawful Use Only: Use the platform in compliance with all applicable laws and regulations. Ensure that any data, content, or actions on the platform respect privacy laws, intellectual property rights, and other legal obligations.

Prohibited Activities: You agree not to engage in the following:

  • Hacking or Reverse-Engineering: Attempting to access, tamper with, or reverse-engineer the platform's software, algorithms, or source code.
  • Unauthorized Use: Sharing your account credentials with others or impersonating another individual or organization.
  • Spam or Malicious Content: Using the platform to send spam, phishing attempts, or any unauthorized or harmful content.
  • Privacy Violations: Collecting or sharing personal data through the platform in violation of GDPR, CCPA, or other privacy laws.
  • Disruptive Behavior: Interfering with the operation of the platform, such as introducing viruses or overwhelming the system with excessive requests.

Consequences of Violations: If you violate these Terms, Purple Box AI reserves the right to:

  • Suspend or Terminate Your Account: Your access to the platform may be temporarily or permanently revoked.
  • Pursue Legal Action: Purple Box AI may seek damages or legal remedies if the violation causes harm to our services or reputation.
  • Report to Authorities: Violations involving illegal activities will be reported to relevant law enforcement agencies.

5. Fees and Payment

Purple Box AI offers a combination of free and paid services. By using our paid features, you agree to the following:

  • Payment Obligations: Provide valid and up-to-date payment information (e.g., credit card details) for any subscriptions or one-time purchases. Pay all fees and charges applicable to the services you use. Acknowledge that payments are non-refundable, unless explicitly stated otherwise.
  • Subscription Terms: Some features require a subscription, which may be billed monthly, annually, or as otherwise indicated during the purchase process.
  • Automatic Renewal: Subscriptions automatically renew at the end of the billing cycle unless canceled beforehand. Renewal fees will be charged to your saved payment method unless you cancel the subscription before the renewal date.
  • Cancellation: You can cancel your subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of the current billing cycle, and no refunds will be provided for the remaining time.
  • Trial Periods (If Offered): If a free trial is available, it will be clearly stated during registration. Trials automatically convert to paid subscriptions unless canceled before the trial period ends.
  • Taxes and Additional Fees: Prices listed for services may include or exclude VAT, sales tax, or other applicable fees, depending on your location. You are responsible for paying any additional taxes or fees required by your jurisdiction.
  • Refund Policy: Payments are generally non-refundable, except under specific circumstances, such as billing errors or service inaccessibility. Refund requests must be submitted in writing to our support team within 30 days of the charge.
  • Changes to Pricing: Purple Box AI reserves the right to adjust prices for subscriptions or other services. Any changes will be communicated at least 30 days in advance. Continued use of the service after the price change indicates acceptance of the new pricing.

6. Intellectual Property

All intellectual property rights associated with Purple Box AI, including but not limited to content, trademarks, software, algorithms, and technologies, are the sole property of Purple Box AI or its licensors. These rights are protected under applicable copyright, trademark, patent, and trade secret laws.

This includes, but is not limited to:

  • Chatbot Algorithms: The proprietary algorithms and their configurations.
  • User Interfaces: The design, layout, and functionality of Purple Box AI’s platforms.
  • Custom Integrations: Bespoke tools and APIs developed for individual users or organizations.
  • Branding Elements: The Purple Box AI name, logo, and associated branding materials.

By using Purple Box AI services, you agree not to engage in the following prohibited activities:

  • Unauthorized Use: Copying, distributing, modifying, or creating derivative works based on any part of the platform without explicit written permission.
  • Reverse-Engineering: Attempting to decompile, disassemble, or reverse-engineer the platform’s source code, software, or underlying technologies.
  • Commercial Use: Using any content, technology, or branding from Purple Box AI for commercial purposes without prior written consent.
  • Trademark Misuse: Displaying Purple Box AI trademarks (e.g., "Powered by Purple Box AI") without approval or in a misleading context.

Violations of intellectual property rights may result in:

  • Service Suspension or Termination: Immediate suspension or permanent termination of your account.
  • Legal Action: Purple Box AI reserves the right to pursue legal remedies for unauthorized use, including seeking damages.
  • Indemnification: Users agree to indemnify and hold Purple Box AI harmless against claims, damages, or losses resulting from such violations.

7. Privacy Policy

Your privacy is important to us. The Privacy Policy explains how Purple Box AI collects, uses, and protects personal data. By using our services, you agree to the terms outlined in our Privacy Policy, which can be accessed directly here.

Purple Box AI collects personal data, which may include:

  • User Information: Name, email address, phone number, and other details provided during registration.
  • Usage Data: Information about how you interact with the platform, including actions taken, pages visited, and session durations.
  • Cookies and Tracking Tools: Data collected through cookies and similar technologies to analyze usage patterns and enhance the user experience.

Data is collected and processed for the following purposes:

  • Service Delivery: To provide, operate, and improve the platform’s functionality.
  • Performance Improvements: To analyze user behavior and optimize performance and user experience.
  • Marketing and Communication: Sending promotional messages, newsletters, or updates about new features. Delivering personalized advertising based on user preferences.

Purple Box AI may share data with trusted third parties, including:

  • Service Providers: Payment processors (e.g., Stripe, PayPal) to manage transactions. Cloud providers (e.g., AWS, Google Cloud) for data storage and processing.
  • Compliance Requirements: Sharing data with authorities when required by law, such as to comply with GDPR or CCPA regulations.

By using our services, you consent to:

  • Cookies and Analytics: Purple Box AI’s use of cookies and tracking tools to gather analytics.
  • Data Sharing: Data sharing with third-party providers as outlined above.

Purple Box AI is committed to protecting user privacy and ensuring compliance with regulations like GDPR (EU) and CCPA (California). As a user, you have the following rights:

  • Access and Portability: Request access to the personal data we have collected. Receive a copy of your data in a portable format.
  • Deletion: Request the deletion of your personal data unless required by law to retain it.
  • Opt-Out: Opt-out of certain data collection practices, such as receiving marketing emails or targeted advertising. Control cookie preferences through browser settings or a cookie management tool.
  • Correction: Request corrections to inaccurate or incomplete data.

Purple Box AI implements industry-standard security measures to protect your data, including:

  • Encryption: To secure data in transit and at rest.
  • Access Controls: Restricting access to authorized personnel only.
  • Regular Audits: To identify and address vulnerabilities.

While we strive to protect your data, no method of transmission or storage is completely secure. Users acknowledge this risk when using our services.

Purple Box AI may update its Privacy Policy from time to time. Any updates will be communicated via:

  • Notifications within the platform.
  • Email alerts to registered users.

Continued use of the services constitutes acceptance of the revised Privacy Policy.

8. Data Usage and Storage

User Ownership: You retain full ownership of all data you provide through Purple Box AI’s services, including customer lists, messages, and other content submitted via the platform.

By using our services, you grant Purple Box AI a non-exclusive, royalty-free, worldwide license to use your data solely for the following purposes:

  • Service Delivery: To operate, maintain, and enhance our platform (e.g., improving AI chatbot interactions or ensuring seamless CRM integrations).
  • Analytics and Optimization: To analyze data patterns for the purpose of improving user experience and business insights.
  • Compliance and Security: To detect, prevent, and address fraud, security breaches, or other harmful activities.

Purple Box AI retains user data for as long as necessary to provide the services, comply with legal obligations, resolve disputes, or enforce our agreements. Upon termination of your account, your data will be deleted or anonymized within 30 days, unless retention is required by law.

We implement industry-standard security practices to protect user data, including encryption, access controls, and firewalls. While we strive to protect your data, absolute security cannot be guaranteed due to the inherent risks of internet-based systems.

Regular backups of critical data are performed to ensure availability in case of system failures. A disaster recovery plan is in place to minimize downtime and data loss in the event of technical issues.

By using the platform, you acknowledge and accept the risks associated with data transmission over the internet.

9. Limitations of Liability

To the fullest extent permitted by law, Purple Box AI’s liability is limited as follows:

  • No Liability for Indirect or Consequential Damages: We are not liable for indirect, incidental, or consequential damages, including but not limited to lost revenue, business interruptions, or reputational harm.
  • Liability Cap: Purple Box AI’s total liability is capped at the amount you have paid for the services in the past 12 months.

To clarify, Purple Box AI is not responsible for unauthorized access, third-party interruptions, or user misuse.

These limitations do not apply in cases of gross negligence, willful misconduct, or where liability cannot legally be excluded under applicable law.

10. Termination

Purple Box AI reserves the right to suspend or terminate your access to the platform and services in the following situations:

  • Violation of Terms: If you engage in activities that violate these Terms, such as platform abuse, unlawful actions, or misuse of the services.
  • Legal or Regulatory Requirements: If termination is mandated by a government authority or due to compliance with applicable laws.
  • Operational Challenges: If continued operation becomes technically or commercially infeasible (e.g., major infrastructure changes or third-party dependencies).

You may terminate your account at any time by contacting support or using the account settings panel to cancel subscriptions or close your account.

Upon termination, your access to the platform and all related features will be immediately revoked. Data associated with your account may be deleted or archived for specific purposes such as resolving disputes or fulfilling legal obligations.

If we terminate your account without cause, a pro-rata refund for unused subscription periods may be issued. Subscriptions canceled mid-term by the user are generally non-refundable, unless otherwise stated.

If your account is terminated by mistake or due to unresolved disputes, contact support to initiate a review process. Reactivation may occur at Purple Box AI's sole discretion after verifying compliance with these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

Disputes arising under or in connection with these Terms shall be resolved through mediation or arbitration before escalating to legal action. If mediation fails, disputes will be resolved in the courts located in Madrid, Spain.

If you access the services from outside Spain, you are responsible for ensuring compliance with local laws. Use of the platform constitutes agreement to resolve disputes under Spanish jurisdiction.

12. Changes to Terms

Purple Box AI reserves the right to modify these Terms at any time. Updates will be communicated via email notifications to registered users and website announcements.

Changes will take effect 30 days after the notification is issued. In cases of urgent updates (e.g., legal compliance), changes may take effect immediately.

Continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the services before the changes take effect.

13. Contact Us

We value your feedback and are here to assist with any questions, concerns, or issues. Please use the following channels to reach us:

Email: support@purple-box.app

Mailing Address: Purple Box AI SL, Calle Sant’Engracia 151, Madrid, Spain

Live Chat: Available on the website during business hours.