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Our Terms of Service

1. Overview

Purple Box AI ("Company," "we," "our," or "us") provides a suite of AI-powered tools and services tailored to enhance e-commerce businesses. These include, but are not limited to:

  • Multichannel Chatbots: AI chatbots for automated customer support across platforms like WhatsApp, Facebook Messenger, and web chat.
  • CRM Integration: Seamless synchronization with existing customer relationship management (CRM) systems.
  • Marketing Automation: Tools to create personalized email campaigns, manage WhatsApp outreach, and develop data-driven marketing strategies.
  • Analytics & Insights: Real-time dashboards for monitoring customer engagement and optimizing business decisions.
  • Custom Integrations: APIs and custom setups to tailor solutions to your business needs.

These Terms govern your use of the Purple Box AI website (https://purple-box.app) and all related services, including mobile applications, APIs, and any other digital platforms we operate.

By accessing or using these services, you acknowledge that you have read, understood, and agree to comply with these Terms.

2. Eligibility

By accessing or using Purple Box AI’s services, you represent and warrant that:

  • Age Requirement: You are at least 18 years old or have obtained the express consent of a parent or legal guardian if you are under the age of 18.
  • Legal Authority: You have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations while using our services.
  • For Businesses or Organizations: If you are using our services on behalf of a business or organization, you confirm that you are an authorized representative of that entity and have the authority to bind it to these Terms.
  • Geographic Restrictions: Our services are available in regions where we operate. You agree not to access or use our services in jurisdictions where doing so would violate applicable laws or regulations.

Important Note: If we determine that you do not meet the eligibility criteria outlined above, we reserve the right to suspend or terminate your account.

3. Services

Purple Box AI provides innovative tools and solutions for e-commerce businesses, including but not limited to:

  • AI-Powered Tools: Automates customer interactions through intelligent chatbots that can be deployed across multiple channels, including WhatsApp, Facebook Messenger, and Website Live Chat. Features include automated lead qualification, 24/7 customer support, and real-time query resolution.
  • CRM Integration: Seamless integration with popular CRM platforms like Salesforce, HubSpot, and Zoho to synchronize customer data and streamline communication between sales and support teams.
  • Marketing Automation: Personalized email marketing campaigns tailored to user behavior, WhatsApp messaging for instant communication and promotions, and automated workflows to engage and retain customers with minimal manual effort.
  • Analytics & Insights: Real-time data to track key metrics such as customer engagement rates, conversion rates from chatbot interactions, and behavioral trends and patterns. Dashboards with actionable insights to help you optimize marketing strategies and business decisions.

Rights Reserved by Purple Box AI: We reserve the right to modify, suspend, or discontinue any part of the services at any time without prior notice. However, for non-urgent changes or those affecting paid features, we will strive to provide at least 30 days' notice. Critical changes, such as those required by law or technical constraints, may occur without advance notice.

Limitations on Modifications: If a modification materially affects a paid subscription, we will provide options such as a refund for unused portions or alternate solutions, at our discretion.